SolidPBX™ can be used to manage and route calls and service agents in a call center. Its Agent Group feature allows incoming calls to be queued and dispatched to a list available agents or teams of agents with a homogeneous skill profile (such as sales or customer support) know as agent groups.

SolidPBX™ appliances deployed in multiple branch offices allow VoIP communications between the various devices connected to them, and provide DHCP, NTP, and TFTP services as well. The appliances also allow analog calls from the public telephone network to communicate with their registered devices through an FXO gateway.

SolidPBX™ can be deployed to work with an existing PABX system. The appliance can also provide DHCP, NTP and TFTP services to the IP network.

SolidPBX™ can be deployed in an office to allow VoIP devices and the public telephone network to communicate with various devices registered to it. The appliance can also provide DHCP, NTP and TFTP services.